Elastic Managed Services: 24/7 Coverage. SLA-Backed. Team Continuity.

12 months for Tier 1 and Tier 2. 6 months for Tier 3 (negotiable based on scope). We earn your renewal through results, not lock-in.

Yes. 30-day notice. Pricing adjusts at the next billing cycle. If your cluster grows from 8 nodes to 25, you upgrade to Tier 2 and get 24/7 coverage + accelerators. If it shrinks, you downgrade. No penalties.

Tier 3 pricing depends on cluster size (50+ nodes), coverage requirements, custom SLA terms, and dedicated team composition. Schedule a consultation for a detailed quote. We provide a breakdown within 48 hours.

Included. Tier 2 includes 2 accelerators of your choice from our library. Tier 3 includes all accelerators. Tier 1 can add accelerators for an additional fee. No hidden costs.

Managed services pricing is separate from implementation and migration pricing. We scope additional work independently. View our full engagement models at /elastic/engagement-models.

Yes. 60-day notice after minimum contract term. We provide complete runbook handoff, knowledge transfer, and documentation. No penalties. No hostage-taking. If we are not delivering value, you should leave.

Managed services typically costs 30-50% less than in-house operations. Here is the math: 2 SREs at $175K/year = $350K in salary alone. Add benefits, overhead, training, and on-call compensation = ~$450K/year. Tier 2 managed services: $180K/year + proactive optimization that reduces your Elasticsearch costs 20-30% -- savings that offset the managed services fee. Net: you pay less AND get better outcomes.

Our 24-hour response SLA is tracked in HubSpot with 93% compliance over 12 months. Every incident is logged, timestamped, and reported in your monthly SLA report. P1 incidents average <15 minutes MTTR across 60+ managed environments -- that is a measured outcome, not a marketing claim. SLA breaches trigger automatic escalation and service credits. No excuses. No fine print.

No context loss. The same team that built your environment transitions to managed services. No handoff to a separate "support team." No knowledge loss. No 90-day ramp-up. During onboarding (weeks 1-4), we audit runbooks, establish SLA baselines, integrate with your Slack/Teams channels, and conduct knowledge transfer sessions with your team. Your 24-hour response SLA begins on Day 1.

Managed services covers Elasticsearch cluster operations: monitoring, optimization, incident response, capacity planning, accelerator integration, and architecture reviews. NOT included: application code debugging, non-Elasticsearch infrastructure management, custom software development, or data pipeline engineering. If you need additional services (migrations, implementations, custom accelerators), we scope and price those separately through our consulting engagement models.

Yes. After the minimum contract term (12 months for Tier 1/2, 6 months for Tier 3), you can cancel with 60-day notice. During the exit period, we provide complete runbook handoff, knowledge transfer sessions, and full documentation of your environment. No penalties. No retention tactics. If we are not delivering measurable value, you should leave. Our retention rate suggests most do not.

Elastic support is reactive: you file a ticket, they respond within their SLA tier. They are Elasticsearch experts (they built it), but they respond to your problems -- they do not prevent them. We are proactive: monthly architecture reviews, cost optimization, accelerator integration, continuous improvement. Plus, we built your specific environment -- we know your shard strategy, your custom plugins, your edge cases, your business context. Elastic support does not have that implementation context. Their 4-hour SLA requires their premium tier. Our 24-hour SLA is included in every tier.